Privacy Policy
Last Updated: 2025-Dec-23
1. Introduction
Sanam Tshongdrel ("we", "us", "our") operates an online marketplace mobile application that enables users to buy and sell goods. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the app.
2. Information We Collect
- Personal information such as name, email address, phone number
- Account credentials and profile details
- Product listings, descriptions, images, and pricing
- Messages between buyers and sellers
- Transaction metadata (date, amount, payment status)
- Device data including IP address, OS, app usage statistics
3. Legal Basis for Processing (GDPR – EU)
- User consent
- Performance of a contract
- Legal obligations
- Legitimate business interests
4. How We Use Your Information
- To create and manage user accounts
- To enable buying and selling of goods
- To communicate between users
- To process payments via third-party providers
- To improve app performance and security
- To prevent fraud, abuse, and illegal activity
5. Data Sharing
We do not sell personal data. Information may be shared with payment gateways, cloud hosting providers, analytics tools, or legal authorities where required by law in India, Bhutan, UAE, EU, or other applicable jurisdictions.
6. International Data Transfers
Your data may be stored or processed outside your country. By using Sanam Tshongdrel, you consent to such cross-border data transfers in compliance with applicable laws.
7. Data Retention
We retain data only as long as necessary for legal, regulatory, and business purposes.
8. User Rights
- Access, correction, or deletion of personal data
- Withdraw consent at any time
- Data portability (EU users)
9. Children’s Privacy
Sanam Tshongdrel is not intended for users under the age of 18.
10. Contact
Email: support@Sanam Tshongdrel.com
Terms & Conditions
Last Updated: 2025-12-23
1. Acceptance
By accessing or using Sanam Tshongdrel, you agree to these Terms and Conditions.
2. Platform Role
Sanam Tshongdrel is a neutral online marketplace platform. We do not own, sell, manufacture, inspect, or guarantee items listed by users.
3. Eligibility
You must be at least 18 years old to use this platform.
4. Seller Responsibilities
- Provide accurate and lawful listings
- Deliver products as described
- Comply with local laws and regulations
5. Buyer Responsibilities
- Make valid payments
- Review listings carefully before purchase
6. Prohibited Items & Activities
- Illegal, counterfeit, or restricted goods
- Fraudulent behavior or misrepresentation
- Harassment, abuse, or harmful content
7. Payments
Payments are processed through third-party providers. Sanam Tshongdrel is not responsible for payment failures or gateway disputes.
8. Refunds & Cancellations
Refunds and cancellations are governed by individual seller policies and applicable consumer protection laws. Sanam Tshongdrel does not issue refunds directly unless legally required.
9. Dispute Resolution
Users should attempt to resolve disputes directly. Sanam Tshongdrel may assist as a mediator but is not liable for dispute outcomes.
10. Limitation of Liability
To the maximum extent permitted by law, Sanam Tshongdrel shall not be liable for losses, damages, or disputes between users.
11. Governing Law
These Terms shall be governed by applicable laws depending on user location, including India, Bhutan, UAE, and the European Union.
12. Contact
Email: support@Sanam Tshongdrel.com